Privacy Policy

At Emirates Trading Store, we value your privacy and are committed to handling your personal information responsibly when you visit or shop through our online store.

This Privacy Policy explains how we may collect, use, disclose, and retain your information when you access our website, place an order, or interact with our services.

1. Information We Collect

When you visit our store, place an order, or interact with our website, we may collect information necessary to operate our business and provide our services.

This information may include:

• Personal details: Your name, email address, and phone number.

• Delivery and billing information: Your shipping address, billing address, and related details.

• Order information: Products purchased, order history, transaction details, and customer service communications.

• Payment information: Payment status, transaction references, and other information processed through the payment methods available at checkout.

• Account information: Details you provide when creating or managing a customer account, where this feature is available.

• Technical information: Your IP address, browser type, device information, and website usage data.

• Shopping activity: Information about how you interact with our website, products, and shopping cart.

The information collected depends on how you use our store and which features or services you access.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm, and fulfil your orders.

• Arrange shipping and delivery.

• Facilitate payment processing through relevant payment providers.

• Send order confirmations, delivery updates, and service-related communications.

• Respond to questions and provide customer support.

• Maintain, operate, and improve our website and shopping experience.

• Detect, investigate, and help prevent fraud, misuse, or unauthorized activity.

• Manage customer accounts and order records, where applicable.

• Comply with legal, tax, accounting, and regulatory obligations.

• Send promotional communications where permitted by law and, where required, with your consent.

We aim to use personal information only for legitimate purposes and in accordance with applicable data-protection laws.

3. Payment Information

Payments made through our online store may be processed by third-party payment providers or payment services supported by Shopify.

Depending on the payment method, these providers may collect and process payment details under their own privacy policies and security procedures.

We do not intentionally store complete payment card details on our own systems when payment processing is handled by a third-party provider. The payment information collected and stored may vary depending on the payment method used.

For further details, please review the privacy information provided by the relevant payment provider.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and improve your shopping experience.

These technologies may help us:

• Remember preferences and shopping-cart contents.

• Support checkout and other essential website features.

• Understand how visitors use our website.

• Measure website performance and improve functionality.

• Support marketing and advertising activities where enabled and permitted.

You may be able to manage cookies through your browser settings or available cookie-preference tools. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

We may disclose necessary information to service providers that help us operate our store and fulfil orders, including:

• Shopify: Our e-commerce platform and related services.

• Payment providers: To process transactions and payments.

• Shipping and delivery providers: To deliver orders and provide tracking where available.

• Website and technology providers: To maintain website functionality and security.

• Analytics and marketing providers: To measure performance and support marketing activities where enabled and permitted.

• Professional advisers: Such as legal, accounting, or compliance advisers where necessary.

We may also disclose information when required by law, legal proceedings, or a valid request from an authorized public authority, or when necessary to protect our legal rights and security.

We do not describe these disclosures as a sale of your personal information. The actual handling of information depends on the services we use and applicable law.

6. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides e-commerce infrastructure and related services. Shopify and other third-party providers may process certain information to provide their services, maintain security, process transactions, or support store functionality.

Our website may also include links to external websites or use third-party applications. Those services may have their own privacy policies and data-handling practices.

We encourage you to review the privacy policies of relevant third-party providers when using their services.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

You should also take care to protect your account credentials and avoid sharing sensitive information through unsecured communication channels.

8. Your Privacy Rights

Depending on the laws that apply to your location and our processing of your information, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Object to or request restrictions on certain processing activities.

• Request a copy of certain personal information in an available format.

• Opt out of promotional emails using the unsubscribe option where provided.

These rights may be subject to legal exceptions and other applicable conditions.

To make a privacy-related request, please contact us using the contact details provided on our website. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization is required.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation in accordance with applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the need to fulfil orders, maintain business and accounting records, provide customer support, resolve disputes, prevent fraud, and meet legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

11. International Data Transfers

Some of our service providers may process or store information in countries other than the country where you live.

Where personal information is transferred internationally, we will take the steps required by applicable data-protection laws to protect that information.

The safeguards available may depend on the service provider, the destination country, and the laws that apply.

12. Changes to This Privacy Policy

Emirates Trading Store may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us through the contact details provided on our website.

Your Privacy Matters

At Emirates Trading Store, we aim to provide a transparent and reliable shopping experience while treating personal information with care and handling it responsibly.

Emirates Trading Store — More Choices for Everyday Needs.

Last Updated: October 2026