At Emirates Trading Store, we want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies under our applicable return conditions, you may be eligible for a return, exchange, or refund as outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions may apply:
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The product must be unused and in its original condition, where applicable.
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The product should be returned with its original packaging, included accessories, and any accompanying items, where applicable.
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The product must not show signs of damage, alteration, or misuse beyond what is permitted under applicable law.
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Proof of purchase or order details may be required.
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The return request must be submitted within the applicable return period communicated by Emirates Trading Store.
Products that do not meet the applicable return conditions may not qualify for a return, subject to any mandatory rights under applicable law.
2. Damaged or Defective Products
If your order arrives damaged or a product has a defect, please report the issue as soon as reasonably possible after receiving your order.
We may request photographs, videos, order details, or other information to help assess the issue.
If the product is confirmed to be damaged, defective, or incorrectly supplied, Emirates Trading Store will consider an appropriate resolution in accordance with applicable law and our policies. This may include:
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Replacement of the product
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Exchange for another available product
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Refund of the eligible purchase amount
The available resolution may depend on the nature of the issue, product availability, and applicable legal requirements.
3. Incorrect Product Received
If you receive a product different from the one you ordered, please contact our customer service team promptly through the available contact channel.
We may request relevant information or photographs to verify the issue. Once verified, an appropriate resolution, such as a replacement, exchange, or refund, will be considered in accordance with applicable law and this policy.
4. Change of Mind
Returns requested because of a change of mind may be accepted where the product and request meet the applicable return conditions and return period.
Depending on the product, conditions may include that it is unused, undamaged, and returned with its original packaging and included accessories.
Certain products may be subject to specific return restrictions where permitted by applicable law. Please review the product information and applicable terms before placing your order.
5. Products That May Not Qualify for Return
Subject to mandatory consumer rights and applicable law, a return request may be declined in circumstances such as:
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The product has been used or damaged through improper handling after delivery.
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Essential accessories or included items are missing.
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The product has been modified, altered, or repaired without authorization, where this affects return eligibility.
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The product has sustained damage that was not present at delivery and is not covered by an applicable warranty or legal protection.
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The request falls outside the applicable return period and no legal exception applies.
Any exclusions will be applied in accordance with applicable law. This section does not remove rights that customers are legally entitled to exercise.
6. Refunds
Returned products may be inspected to determine eligibility for a refund, exchange, or other appropriate resolution.
Where a refund is approved, it will generally be issued through the original payment method where possible, subject to payment-provider procedures and applicable law.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Any refund amount and processing requirements will be determined in accordance with the applicable policy and legal requirements.
7. Return Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return and applicable legal requirements.
Where a product is confirmed to be damaged, defective, or incorrectly supplied, Emirates Trading Store will address return shipping arrangements and costs in accordance with applicable law and the circumstances of the case.
For eligible change-of-mind returns, return shipping costs may be the customer's responsibility where permitted and where this has been appropriately communicated.
8. Exchanges
An exchange may be available for eligible products, depending on product availability and the applicable return conditions.
If the requested replacement is unavailable, an alternative resolution may be considered in accordance with applicable law and our policies.
9. Inspection of Returned Products
Returned products may be inspected to assess their condition and determine the appropriate resolution.
An inspection does not automatically guarantee approval of a return or refund. Decisions will be made in accordance with the applicable return conditions and mandatory consumer protections.
10. Refund Adjustments
Any adjustment to a refund must be justified by the circumstances and permitted under applicable law.
Emirates Trading Store will not apply deductions in a manner that unlawfully restricts a customer's mandatory consumer rights. Where an adjustment is legally permitted, the relevant reason and amount will be communicated as appropriate.
11. Order Cancellation
Cancellation requests may be accepted if an order has not yet been processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
Nothing in this section limits any cancellation rights available under applicable law.
12. Policy Updates
Emirates Trading Store may update this Returns & Refund Policy from time to time to reflect changes in our products, procedures, or business practices.
Updates will be published on this page with a revised Last Updated date. Changes will not override rights or obligations that apply under mandatory law.
13. Important Information
This policy explains the general return and refund procedures of Emirates Trading Store. It is intended to operate alongside applicable consumer-protection laws and regulations.
Nothing in this policy is intended to exclude or limit any mandatory rights or protections available to customers under applicable law.
Shop With Confidence
At Emirates Trading Store, we aim to make your shopping experience clear, convenient, and reliable. We will review eligible return and refund requests fairly and handle them in accordance with our published policies and applicable legal requirements.
Emirates Trading Store — More Choices for Everyday Needs.