Terms and Conditions

Last Updated: October 2026

Welcome to Emirates Trading Store. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to these Terms & Conditions, subject to applicable law.

If you do not agree with these terms, please do not use our website or place an order.

1. About Emirates Trading Store

Emirates Trading Store is an online e-commerce store offering products across various categories. Our product selection may change over time as we introduce new items or update our existing collection.

Our delivery locations and services depend on the options available through our store and shipping partners.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will not use our website for unlawful or unauthorized purposes.

  • You will not attempt to interfere with the security or operation of our website.

  • You will not copy, reproduce, or misuse website content, images, logos, or other intellectual property without appropriate permission.

  • You are responsible for ensuring that the contact and delivery information you provide is correct.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However:

  • Product colors may appear different depending on your device or screen settings.

  • Product images may be illustrative where applicable.

  • Product specifications, availability, packaging, or appearance may change.

  • Errors or omissions in product information may occasionally occur.

We reserve the right to correct errors and update product information where necessary, subject to applicable law and any obligations relating to orders already placed.

Customers are encouraged to review product descriptions and specifications carefully before completing a purchase.

4. Prices and Payments

All prices displayed on our website are stated in UAE Dirhams (AED) unless otherwise specified.

Prices, discounts, offers, and promotions may change from time to time. Changes to advertised prices will not ordinarily affect orders that have already been confirmed, except where correction is legally permitted and appropriate, such as in the case of an obvious pricing or technical error.

Available payment methods will be displayed during checkout.

If Cash on Delivery is available for your order, payment must be made according to the instructions provided during checkout or by the delivery provider.

5. Order Placement and Confirmation

When you place an order through our website, you submit a request to purchase the selected products.

Order confirmation may be provided through the contact details you supply. Where necessary, we may contact you by phone, email, WhatsApp, or another available communication method to verify order details.

An order may need to be declined or cancelled in circumstances such as:

  • Product availability issues

  • Incorrect or incomplete customer information

  • Suspected fraudulent activity

  • Incorrect pricing caused by a technical or human error

  • Delivery restrictions

  • Other circumstances that prevent fulfilment

If an order has already been paid for and is cancelled by us, any refund due will be handled using an appropriate available method in accordance with applicable law.

6. Shipping and Delivery

Delivery availability depends on the destinations supported by our store and the coverage provided by our shipping partners.

Estimated delivery times may vary depending on location, product availability, order processing, courier operations, public holidays, weather conditions, and other logistical circumstances.

Any delivery timeframe shown at checkout or communicated with your order is an estimate unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery details. Incorrect or incomplete information may cause delays or additional delivery arrangements.

If a customer is unavailable at the delivery location, further delivery attempts or additional arrangements may be subject to the shipping provider's procedures and applicable law.

Please review our Shipping & Delivery Policy for additional information.

7. Free Delivery Offers

Where free delivery is advertised, the offer applies only to orders that meet the conditions specified in the relevant promotion.

Offers may be subject to minimum order values, selected products, eligible locations, promotional periods, or other conditions.

Applicable terms will be displayed with the relevant promotion. Free delivery is not guaranteed unless it is expressly offered for the applicable order.

8. Returns and Exchanges

Return and exchange requests are handled in accordance with our Returns & Refund Policy, Exchange Policy, and applicable consumer-protection laws.

Depending on the product and circumstances, return conditions may include requirements relating to product condition, original packaging, accessories, proof of purchase, and the applicable return period.

Certain product-specific restrictions may apply where permitted by law. Any applicable exclusions should be communicated clearly to customers.

Please review our return and exchange policies before placing an order.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the item you ordered, please contact our customer service team as soon as reasonably possible.

We may request photographs, videos, order information, or other details to help assess the issue.

Where appropriate, a replacement, exchange, refund, repair, or another resolution may be provided in accordance with applicable law and our published policies.

Nothing in this section limits mandatory consumer rights.

10. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched. Cancellation requests are subject to the order's status and applicable law.

Once an order has been shipped or handed over to a delivery provider, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Emirates Trading Store may also cancel an order where necessary because of stock availability, suspected fraudulent activity, pricing errors, delivery restrictions, or other circumstances that prevent fulfilment.

Any refund due following a cancellation will be handled in accordance with applicable law.

11. Promotions and Discounts

Emirates Trading Store may offer promotional codes, discounts, bundles, free-delivery offers, or other promotions from time to time.

Unless otherwise stated:

  • Promotions may be limited to specific products, orders, or customers.

  • Promotional codes must be used during the stated promotional period.

  • Offers may be subject to minimum purchase requirements or other conditions.

  • Promotions may not be combined unless the offer expressly permits it.

  • We may modify or withdraw promotions where permitted by applicable law.

The terms displayed with a particular promotion will apply to that offer.

12. Intellectual Property

Website content, including logos, brand names, product descriptions, graphics, images, text, videos, and website design, may be owned by or licensed to Emirates Trading Store or the relevant rights holders.

You may not reproduce, distribute, modify, publish, or commercially use protected content without appropriate authorization, except where permitted by law.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, analytics services, advertising platforms, and other service providers.

These providers may operate under their own terms and privacy policies. Their services may be subject to separate conditions.

Nothing in this section excludes any responsibility that Emirates Trading Store may have under applicable law.

14. Website Availability

We aim to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

Access may occasionally be affected by maintenance, technical issues, internet disruptions, security incidents, or circumstances beyond our reasonable control.

We will take reasonable steps to address issues when appropriate.

15. Limitation of Liability

To the extent permitted by applicable law, Emirates Trading Store is not responsible for losses arising from circumstances beyond our reasonable control, including certain courier delays, natural events, internet disruptions, or external technical failures.

Nothing in these Terms & Conditions excludes or restricts liability, consumer rights, or legal protections that cannot lawfully be excluded or restricted.

16. Privacy and Personal Information

We may collect and process customer information necessary to manage orders, arrange delivery, communicate with customers, provide customer support, process payments through relevant providers, and operate our business.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Please review our Privacy Policy for more information about the collection, use, and handling of personal information.

17. Prohibited Activities

Customers must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Submit false or misleading information.

  • Interfere with website security or operation.

  • Use automated methods to improperly access or collect website content.

  • Misuse promotional offers, checkout processes, or payment systems.

We may take appropriate action in response to activity that violates these terms or applicable law.

18. Changes to These Terms

Emirates Trading Store may update these Terms & Conditions to reflect changes to our products, services, business practices, or legal requirements.

Updates will be published on this page with a revised Last Updated date.

Changes will apply as permitted by applicable law. Updating these terms will not remove rights or obligations that have already arisen where they are protected by law.

19. Governing Law

These Terms & Conditions are intended to operate in accordance with the laws applicable to our business and the transactions conducted through our website.

Where the United Arab Emirates is the applicable jurisdiction, relevant UAE laws and regulations will apply, subject to applicable conflict-of-law rules and mandatory consumer protections.

Any disputes will be handled by the competent authorities or courts in accordance with applicable law.

20. Contact Us

If you have questions about these Terms & Conditions, an order, or our store policies, please contact us through the contact details provided on our website.

Thank You for Shopping With Us

At Emirates Trading Store, we aim to provide a convenient and transparent online shopping experience, with clear product information and accessible store policies.

Emirates Trading Store — More Choices for Everyday Needs.